Question 1

How does pricing work?

Accepted Answer

Vectorator offers an online editor plus paid plans. AI features use credits (Text → Vector and Image → Vector). You can also buy credit add-ons. See the Pricing page for current plans, promos, and credit costs.

Question 2

What can I do with the vector editor?

Accepted Answer

The Vectorator editor includes powerful tools for creating and editing vector graphics: drawing tools (pen, shapes, text), path editing, boolean operations (union, subtract, intersect), layers, gradients, and more. You can create logos, illustrations, icons, and any vector graphics from scratch or edit existing SVG files.

Question 3

Do I need to create an account to use the editor?

Accepted Answer

Yes. You’ll need an account to use the editor and to purchase/hold credits.

Question 4

What file formats can I export from the editor?

Accepted Answer

You can export your vector graphics in multiple formats including SVG, EPS, and more. The editor supports exporting to all standard vector formats used in professional design workflows.

Question 5

Can I save my projects?

Accepted Answer

Yes! The editor automatically saves your projects to your browser's local storage. You can also manually save projects with custom names and load them later. Your projects are stored locally on your device.

Question 6

What's the difference between .vectorator and .svg files?

Accepted Answer

.vectorator files are Vectorator project files that save your entire project including canvas settings, layers, and metadata - perfect for saving work-in-progress designs you want to edit later. SVG files are standard vector graphics files that can be opened in any design software, browser, or cutting machine software - ideal for final exports or sharing with others. Use .vectorator files when you plan to continue editing in Vectorator, and use .svg files when you need to use the design in other programs or for final output.

Question 7

Can I import existing SVG files into the editor?

Accepted Answer

Yes, you can import SVG files into the editor to edit them. Use the File menu to open existing SVG files, or drag and drop SVG files directly into the editor. You can then edit, modify, and export your changes.

Question 8

What tools are available in the editor?

Accepted Answer

The editor includes a comprehensive set of vector editing tools: selection, pen tool, shapes (rectangle, circle, polygon), text tool, path editing with node manipulation, boolean operations (union, subtract, intersect, exclude), layers, gradients, and more. All tools are available for free.

Question 9

How can I use custom fonts in the editor?

Accepted Answer

The editor includes a limited set of built-in fonts. To use any font you want, visit Google Fonts (fonts.google.com), download your desired font files (TTF or OTF format), and import them into the editor using the font import feature. Once imported, you can use these custom fonts with the text tool and convert them to paths using the text-to-path tool for advanced editing.

Question 10

Is there a limit on how much I can use the editor?

Accepted Answer

The editor is designed for everyday use. AI features require credits and may be rate-limited to prevent abuse.

Question 11

Can I request new features or tools?

Accepted Answer

Absolutely! We're always looking to improve the editor based on user feedback. If you have a feature request or would like to see a new tool added, please contact us through the Contact Support page. We review all suggestions and prioritize features that will benefit our community of users.

Question 12

What is vectorization?

Accepted Answer

Vectorization is the process of converting raster images (like PNG, JPG) into vector graphics (SVG, EPS, AI). Vector graphics are scalable and maintain quality at any size, making them ideal for logos, illustrations, and designs that need to be resized.

Question 13

What is the difference between raster and vector images?

Accepted Answer

Raster images (PNG, JPG, BMP) are made of pixels and lose quality when enlarged. Vector images (SVG, EPS, AI) are made of mathematical paths and can be scaled to any size without losing quality. Vectorization converts your pixel-based images into scalable vector graphics perfect for printing, logos, and professional design work.

Question 14

How to convert PNG to SVG?

Accepted Answer

Open the editor, go to the AI panel, choose Image → Vector, upload your PNG, then click “Vectorize & Import”. You’ll get an editable SVG import (usually grouped so it’s easy to move/scale, then you can ungroup to edit).

Question 15

How to convert JPG to vector?

Accepted Answer

Open the editor, go to the AI panel, choose Image → Vector, upload your JPG, then click “Vectorize & Import”. The result is imported as editable vector shapes in your project.

Question 16

Why should I vectorize my images?

Accepted Answer

Vectorizing images provides several benefits: unlimited scalability without quality loss, smaller file sizes for simple graphics, professional print-ready formats, editable paths for design software, and crisp output at any resolution. Vector images are essential for logos, illustrations, signage, and any design that needs to be resized frequently.

Question 17

Can I vectorize a logo?

Accepted Answer

Yes! Vectorizing logos is one of our most popular use cases. Converting your logo to vector format ensures it looks crisp at any size, from business cards to billboards. Our service supports multiple vector formats including SVG, EPS, and AI, making it compatible with all major design software like Adobe Illustrator and Inkscape.

Question 18

What can I use vectorized images for?

Accepted Answer

Vectorized images are perfect for logos, branding materials, print designs, signage, embroidery, vinyl cutting, web graphics, illustrations, technical drawings, and any project requiring scalable graphics. Vector formats are industry standard for professional design work and ensure your images look perfect at any size.

Question 19

Is vectorization accurate?

Accepted Answer

Our AI-powered vectorization service provides high-quality results for most images. Simple graphics, logos, and illustrations typically convert with excellent accuracy. Complex photos with many colors may require manual refinement in design software.

Question 20

How much does it cost to vectorize an image?

Accepted Answer

Image → Vector currently costs 5 credits per conversion. Text → Vector costs 1 credit per generation. Plans and credit add-ons are on the Pricing page.

Question 21

What file formats do you support?

Accepted Answer

For Image → Vector, you can upload common image formats like PNG and JPG. The editor imports the result as SVG vector shapes you can edit.

Question 22

Why is PDF not available as an output format?

Accepted Answer

PDF export has a lower success rate than other vector formats. To save your credits and ensure the best results, we recommend downloading your vectorized image as SVG and then converting it to PDF on your device.

Question 23

Are there file size restrictions?

Accepted Answer

Yes. Image uploads for Image → Vector currently have a 6MB limit. Also note some providers enforce limits based on pixel dimensions (not just file size).

Question 24

How does the credit system work?

Accepted Answer

Credits are used for AI operations. Text → Vector costs 1 credit. Image → Vector costs 5 credits. Credits roll over, and you can top up any time with credit add-ons.

Question 25

How long does vectorization take?

Accepted Answer

Usually seconds to a minute or two, depending on image complexity and provider load.

Question 26

What happens if my vectorization fails?

Accepted Answer

If an AI request fails after charging credits, we attempt to automatically refund the credits.

Question 27

How do I download my vectorized files?

Accepted Answer

AI results are imported directly into the editor project. From there you can export like any other vector artwork (depending on your plan).

Question 28

What is the daily job limit?

Accepted Answer

We may apply rate limits to prevent abuse.

Question 29

Do you store my images?

Accepted Answer

AI results are imported into your project. We don’t offer a separate “download later” job store for AI conversions.

Question 30

How do I contact support?

Accepted Answer

All registered users can access our contact form from the Contact Support page. You must create an account to contact support. We typically respond within 24-48 hours.

Question 31

Can I get a refund?

Accepted Answer

Refunds are handled on a case-by-case basis. If you experience issues with the service, please contact support. Credits are automatically refunded if a vectorization job fails.

Question 32

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and debit cards through our secure Stripe payment processor. All payments are processed securely and we never store your full payment information.

Frequently Asked Questions